Good morning all good? I bought a sewing machine and it came with a broken part, it came with the al

Question

Good morning all good? I bought a sewing machine and it came with a broken part, it came with the aluminum part warped and it came with a wooden part missing. I've already complained to the seller and he hasn't returned anything to me yet.

lady_madonna · Answer

@gome_adem

Since Ebay has a Money Back Guarantee, you can file a Return Request.

Go to your Purchase History, find the item, and under â€œMore actionsâ€ click on â€œReturn itemâ€ and select the reason for the return. â€œdefectiveâ€œ. Attach a photo.
The seller will have 3 business days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item.
If they don't do either, you can go back to your Return Request details 4 business days after you filed the Request and ask Ebay to step in.