Locked
Discussions in this board are limited to the original poster and Community Mentors
glitch with ebay app
Hello. I tried to buy item over the phone, but something went wrong. The money was taken from the bank card, but ebay does not show that this item should have been purchased. Only paypal shows that the payment is waiting for confirmation. where should I go to solve the problem? |
3 comments
comics-scifi-collectibles
Mentor2 years ago@meldedzu Is it possible you were not logged in to your eBay account when you made the purchase?
If you made the purchase using a guest account it will not be in your purchase history.
Log out of your eBay account and request the guest account details from this page:
https://www.ebay.com/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065&st=
Then you can start a refund request, track your order, or contact the seller, from the guest account email. Do not log in to your regular eBay account.
If you need more help you can contact eBay customer service on social media since you are located in another country.
Contact customer service by sending a private message on social media. You leave a PRIVATE message and an eBay employee will get back to you as soon as possible.
https://twitter.com/askebay
https://www.facebook.com/eBay/
meldedzu
OP2 years agoI was loged in. there was string error or somthig like that.
comics-scifi-collectibles
Mentor2 years ago@meldedzu If you need more help you can contact eBay customer service on social media since you are located in another country.
Contact customer service by sending a private message on social media. You leave a PRIVATE message and an eBay employee will get back to you as soon as possible.
https://twitter.com/askebay
https://www.facebook.com/eBay/