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Giftcards that are empty after purchase
I purchased an ebay giftcard for $25 but when I opened it it showed a zero balance. I contacted customer service with all the information they said they need including the card #, receipt, purchase location, all of my information including my ebay account info. They have not provided me with any information, a reference #, etc., nor have they sent me an email acknowledging my bringing the issue to their attention. I am told to just check the card balance "every now and then" and if they decide to replace the $25 it will then be there. However, I was not even given a rough time frame or additional contact info beyond the basic customer service line I called to start. Everytime I call I need to go through the entire story again and am told the same very unsatisfying responses at the end. I have been an ebay customer for almost 8 years and have never had a problem before. Do any of you have helpful advice? Thanks.
