Gift Card Redemption

Question

Hi. I received an email and message from Ebay stating that my eGift Card (from a seller refund) is ready and available at checkout. I tried applying the Gift Card No. to a new purchase, but the system will not accept the code (9 numbers followed by a dash and a letter). I tried looking for help within the system, but the automated agent couldn't pinpoint the problem. Its really frustrating. Anyone have any ideas how I could get Ebay to open a ticket or address the issue?

disneyshopper · Accepted Answer

I recommend asking your question here first. We can help with most buying and selling questions. We are experienced buyers and sellers that know eBay policies and procedures.

Here's how to contact eBay general customer service:

1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST