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Gift card redemmtion
I received a gift card ; went to use it the other night and originally i had a zero balance when i applied the gift card ; However it does not show up in my payment history and my cart is still showing the same two items that i wanted to buy
1 comment
ferncliff-39
Mentor9 months ago@mjsjk_42
There seems to be an ongoing problem with these gift card balances not being applied and showing zero.
You will need to contact eBay CS/Gift Card team to help with this, they can look at your account from their end and see what happened to the balance, possibly restore it.
Open this Help page on Gift cards
At the bottom Click on "Contact us"
In the Help Chatbox that opens, to bypass the bots, type AGENT then press the Send arrow
Keep typing "AGENT" to any bot questions.
For the box asking "Yes"/"Something else" click on "Yes"
You should see the options to Chat live with an agent, or have them call you.
Note: The Call Back option doesn't always work if your carrier blocks spam/telemarketing calls.
With the Chat option eBay will automatically email you a transcript.