Gift card recovery

Question

I have a gift card with an illegible code, is there a way to recover it?

ferncliff-39 · Answer

@brmarc3690

"illegible" meaning you scratched it off?

According to eBay FAQs, you're supposed to do this:

Please gather the following information and items and contact the retailer where your eBay gift card was purchased:

Your name, email address, and phone number
A picture of the back of the gift card
A picture of the purchase receipt for the gift card
Your eBay account name
The gift card redemption code, if legible

You can contact eBay CS/Gift Card team to explain what you need to do, or if they can even help at all.

Open this Help page on Gift cards
-At the bottom Click on "Contact us"
-In the Help Chatbox that opens, to bypass the bots, type AGENT then press the Send arrow
-Keep typing "AGENT" to any bot questions.
-In the box [Yes/Something else] click on "Yes"
-You should then see the options to Chat live with an agent, or have them call you, depending on agent availability.

Note: The Call Back option doesn't always work if your carrier blocks spam/telemarketing calls.
With the live Chat option eBay will automatically email you a transcript.