Gif card balance just disappeared

Question

I tried several times to make a purchase and it wouldn't let me complete it until one time the Gif card balance just disappeared, and the gif card was deleted from my account, I was unable to make any purchases with the gift card

ferncliff-39 · Answer

@mar_206285

You will need to contact eBay CS/Gift Card team to help with this, they can look at your account from their end and see what happened to the balance, possibly restore it.

Open this Help page on Gift cards
-At the bottom Click on "Contact us"
-In the Help Chatbox that opens, to bypass the bots, type AGENT then press the Send arrow
-Keep typing "AGENT" to any bot questions.
-In the box [Yes/Something else] click on "Yes"
-You should then see the options to Chat live with an agent, or have them call you, depending on agent availability.

Note: The Call Back option doesn't always work if your carrier blocks spam/telemarketing calls.
With the live Chat option eBay will automatically email you a transcript.