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Getting Scammed by eBay! Has eBay allowed this to happen to anybody?
Subject: Urgent: Incorrect Resolution and Refund Request for Item Shipped to Wrong Address
Dear eBay Customer Support,
I am writing to express my frustration and disappointment regarding a recent transaction where the seller shipped my item to an incorrect address, and eBay failed to provide the refund I was assured I would receive.
The seller shipped the item to.........., even though my registered address on eBay is ........ I provided clear proof, including tracking information, that the item was delivered to the wrong address. Your own support staff acknowledged this error during our initial discussions, and I was assured that I would not lose my money due to the seller's mistake.
However, despite the evidence and your guarantee, I have now been informed that the case was inexplicably closed in the seller's favor. This is completely unacceptable.
Here is a summary of the key points:
- Proof of Error: The tracking information clearly shows that the item was delivered to the wrong address (1.........).
- eBay Guarantee: I was assured that I would not lose my money due to this error.
- Unjust Resolution: The case was closed in favor of the seller, despite the evidence provided.
I have been a loyal eBay customer and seller for over 16 years and have always trusted eBay to uphold its guarantees. This situation has left me feeling extremely frustrated and disappointed. I respectfully request that you immediately review the tracking information, confirm the delivery error, and issue a refund of the $100 I am owed.
If this matter is not resolved promptly, I will have no choice but to escalate the issue by opening a dispute with my bank to recover my funds.
I have attached the relevant documentation, including the tracking details and my correspondence with eBay support, for your reference.
Thank you for addressing this matter urgently. I look forward to your prompt response and a resolution in line with eBay's guarantees.
Sincerely,
