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Getting refund from Ebay when dealing with uncooperative seller
Hello everyone,
I'm hoping to get some info on how to get a refund from eBay when dealing with an uncooperative seller who sent me the wrong camera. The camera wr bought was described on the eBay ad as a Canon EOS Rebel X which is a digital camera but what I received was a rebel S which is a film camera.
I say we because I bought this on behalf of a neighbor who doesn't have an ebay account. He picked it out on eBay and I did the purchase and he reimbursed me. I'm disabled, a quadriplegic and he's done plenty of favors for me over the years so I'm just trying to help him out. But now we're dealing with a very uncooperative seller.
I first tried contacting the seller through messaging to work out an exchange for the correct camera or a refund. The seller didn't believe me, he didn't think he ever had an S model camera in s tock and asked that I send a picture of the camera I received so I did. I asked him to send me a return label so I could send the camera back and get the x model sent to me. The seller agreed and said he sent the label to me however I never received it.
I then gave him my Gmail address and asked that he send the label to that address, he said he did mail it to that address but I never received it. The last message I got from him was on 7/19 saying that he would try sending it again. I still have not received the label nor have I received any other messages from him when I asked him where it was.
I did a little research into eBay's refund policy and it says they sometimes provide refunds but the buyer has to go through certain steps such as using the return item function and trying to work things out with the seller. So, 2 days ago I used the return item function (sorry if I had the function name wrong but I went by eBay's instructions). Now, I believe I have to wait 6 days to try to work things out with the seller before eBay will step in, is that right?
If the seller doesn't provide an exchange for the correct camera or a refund what are the chances of my getting the refund from ebay? Is it a full refund? I greatly appreciate any info or tips you can give me on how to speed this along and getting it done in few steps as possible.
I don't understand why this seller is being so difficult, he's got a very good feedback rating & he sells quite a lot on eBay. I did threaten to leave negative feedback but I don't want to do that just in case he's goinD through some problems on his end that I don't know about. If, after all this I don't get an exchange for the correct camera or a refund from him I certainly will leave negative feedback but I'll wait until the situation is
resolved. Thank you so much in advance for any info you can provide.
sincerely,
Dan G.
