Getting payment from Ebay.

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Help. I sold a bike. I listed it as local pick up. EBay seems to think I was supposed to ship it. The customer picked it up. The payment is on hold until they receive it. They received it.... I put it in their car. How do I get EBay to shake loose the payment?

deliberty

129 View listings

Posted 2 years ago·Last reply 2 years ago

1 comment

comics-scifi-collectibles

Mentor2 years ago

1932 View listings

@deliberty Ask the buyer for the code that should have received in their purchase history or an email from eBay. Then enter the code into the app>>

Proof of pickup

Proof of pickup is required to protect you against item not received cases.

For proof of pickup you can:

use the eBay app to scan the QR code the buyer received through email
use the eBay app to manually enter the 6-digit code the buyer received through email

To scan the QR code:

Go to Selling on the eBay App.
Go to the Sold tab.
Select the Arrange Pickup banner.
Tap the Scan to confirm pickup button.

If the buyer doesn't have the QR code available, ask them for the 6-digit code they received through email and manually enter it in the app.