Getting paid on delivered packages that mail did not update

Question

I have three packages that have been delivered weeks ago that buyer confirmed delivered weeks ago and still finds not released. Who do I contact?

eastlaneave · Answer

@chmor-9896

That sounds frustrating. Here is how to see when you will get paid:

SHORT VERSION

There are a couple of steps the money goes through.

- Processing

- Payment Holds (if any)

- Payout, which happens automatically after any holds.

Once you are established on eBay, the money will reach your bank account in a couple of days.

New sellers usually need to wait until sometime after delivery to get paid.

âœ“ Try the "Check Payment Holds" button here. It may have more specific details https://www.ebay.com/help/action?topicid=4155

-- Here is a help page where you can learn more, and you can check when to expect this payout.

https://www.ebay.com/help/fees-billing/payouts-payments-paid/get-paid-managed-payments-seller?id=4814

- "New or infrequent sellers will experience transaction holds while learning best selling practices. This helps sellers become established and build a strong selling history on eBay. New sellers typically experience holds for up to 30 days, although sometimes it may be longer"

- "High priced items or unusual selling patterns may lead to transaction holds for up to 30 days to help us ensure that buyers don't have any issues with the order"

https://www.ebay.com/help/selling/getting-paid/payouts-work-managed-payments-sellers/payments-hold?id=4816

âœ“ When eBay sends the Payout, it is 1-3 days before the payment is in your bank account.

If you need more help
-- How to Have eBay Call You --
There is no incoming phone number for buyers or sellers. If you want a call back from eBay Customer Service, here is how to get a call:

Start https://www.ebay.com/help/selling/getting-paid/payouts-work-managed-payments-sellers/payments-hold?id=4816&from=ContactUs
Scroll to the Bottom of the page

1) Click "Contact Us" or the ? then:

In the CHAT WINDOW

2) Type "I need help"
3) Click "Selling" (or your topic)
4) Type "Agent" in the chat window
5) You may need to click "Something Else" or "More Options" or type "Agent" a few more times
6) Click â€œHave Us Call Youâ€ (or "Chat with an Agent")

-- If you use a call filter on your phone, turn it off temporarily, or it might block the incoming call.