getting paid

Question

Is there no way of talking to customer service? If I knew they were going going to hold my money for this long I would never have sold on Ebay at all. is anybody else having these types of problems or are frustrated by this new ebay. i personally feel this service sucks for the seller. There has to be better alternatives than thjis crap.

disneyshopper · Answer

Customer service is not going to help with payment holds, but this is how you would contact them:

To speak to customer service, use the link on the left side of this page â€œHave us call youâ€

https://www.ebay.com/help/contact_us?id=4002&st=10

Customer service is open 5am-10pm Pacific time.

inceptions · Answer

Payment holds are not new and you would have known if you had reviewed the information about selling before you jumped in. Once you establish yourself as a reliable seller, you will no longer be subject to payment holds.

Remember the sooner you ship, the sooner your payments will be released.

In addition to the information provided by @evry1nositswindy , below is another help topic with more info:

https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&st=3&pos=1&query=Payments%20on%20hold&intent=payment%20holds&lucenceai=lucenceai&docId=HELP1450

evry1nositswindy · Answer

All new sellers are subject to funds being held for up to 30 days, which was spelled out in the terms of sale that you agreed to. This is because there are many issues that can come up with new sellers.

Payout holds

Payout holds are when we hold funds payable to a particular seller, and usually require further seller action on the account.

Registration holds: We may hold payouts if we identify a discrepancy with the information you provided at registration. If your account is restricted, we'll notify you by email with a request for additional information. For more information on how to verify your identity, see our article on registering as a seller
Compliance holds: eBay maintains policies and procedures to protect buyers and sellers while complying with applicable laws. If your account has a payout hold or restriction for compliance reasons, we'll notify you by email and may request additional information from you
Performance holds: We hold your payouts if we identify unusual activity associated with your account, such as increased customer claims, a sudden change in your selling activity, late deliveries, or negative buyer feedback
Invalid payment method: We may put your payouts on hold if we can't deduct your selling fees and other costs from any of your on-file payment methods. In this case, youâ€™ll need to add another payment method
Tax information: We may put your payouts on hold if we canâ€™t validate your Form W-9 for tax returns
Additionally, we may place a transaction hold on funds depending on your seller status, changes to your account status, or other factors we use to help ensure a safe marketplace in all categories, regardless of whether the transaction is covered by our eBay Money Back Guarantee or not:
- New or infrequent sellers will experience transaction holds while learning best selling practices. This helps sellers become established and build a strong selling history on eBay. New sellers typically experience holds for up to 14 days, although sometimes it may be longer
- Previously restricted or suspended sellers will experience transaction holds for the 30 days after the restriction or suspension is lifted, while we confirm that the items have been successfully delivered