Getting item refund - Assistance with customer service Past 90 days

Question

I need help contacting customer service. I bought an item over 3 months ago and never received it. The seller has not responded to me to this day, and whenever I use the automated assistant to get a hold of an agent, it states, "We do not see any purchases in the last 90 days." After that, I'm in a loop.

eastlaneave · Answer

@bengazii_21

eBay Money Back Guarantee covers 30 days after expected delivery, so it is past time for that.

You can contact PayPal or your payment method to file a charge back.

I'm sorry that happened.