Locked
Discussions in this board are limited to the original poster and Community Mentors
Getting help with customer support - Return of money
Hello i hope someone can help me out.
I purchased an item last August 2025 and got charged for it. The item was never received, and the seller doesn't reply on eBay, and I have no live customer support to help. Please give me tips to get my money back.
2 comments
mudshark61369
Mentor8 months ago@bengazii_21 ,
You had 30 days from the last estimated delivery date to file an Item Not Received (INR) dispute through ebay. On the listing page in the right column under the accepted payment icons, there was:
Had you clicked on the learn more button you would have known what to do to get a refund. Since the time frame for getting a refund through ebay has passed, you may still be able to get a refund if you paid for the item using a credit card. You can call the number in the back of the card to see if you still have protections. Below is a link to ebay's Money Back Guarantee policy and time frames. read and save/bookmark it for possible future use.
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210
bengazii_21
OP8 months agoThanks for the policy recap.
I’ll review my options moving forward. In the future, a concise explanation works just as well as added commentary — and without the inspirational quotes.
“Compassion is trying to reach you, but you’re running too fast"