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Getting help when time windows have expired
Summary: m455954 is seeking advice after purchasing a custom item from a Canadian seller in April, which has yet to arrive. Despite initial communication about tracking issues, further attempts to contact the seller have gone unanswered. With the purchase time exceeding eBay's reporting limits, m455954 is unable to escalate the issue through the platform and is looking for advice on how to resolve the situation and recoup the $200 CAD spent on the item.
I'm in the UK and bought a make to order 'buy now' item from a seller in Canada back in April -- they said it would take up to 8 weeks to make.
They set the item as dispatched back in June and EBay sent me a tracking number
The Item appeared to get as far as the International Hub in Canada and then didn't go any further. I thought - it's coming from Canada - might be by ship, it'll take a couple of weeks. Several weeks go by and it still hasn't arrived.
I contacted the seller to request assistance as I didn't know which shipping company they used, they initially responded relatively quickly and said they'd look into it - I chased them again a week later and they replied swiftly to say they were still waiting for a message back from the shipping company.
I then went on holiday. After coming back from holiday life took over and I forgot about the shipping issue for a couple of weeks. I then contacted the seller again, but had no reply
I then contacted them again about a week later but once again got no reply.
I ordered this in April, it's now August and it still hasn't arrived - of course now the item was ordered more than 90 days ago, and more than 30 days since it was marked as shipped - all of EBay's automated reporting options are now closed to me - it won't even find the item when I try to open a case.
There seems no way to talk to an actual person about the issue either. The reporting options expired whilst I was attempting to contact the seller - I made every effort to resolve the issue but am now out of pocket by $200 CAD with no obvious recourse.
Can anyone suggest where I go from here?
Thanks,
Mark.
