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getting help on ebay is impossible. I ended all says promotions and and they did not stop.
A promotion is going on that I cannot terminate and it is costing me fees from E-bay. it says all my promotions have ended but they have not ended. I don't know how to stop this other than shutting down my entire store. Since you can never talk to a real person, and the Ai Assistant is horrible answers the questions you ask with something that does not apply. Much of ebays web pages are a disaster to find anything, and most of the time it also does not apply to the problem. I think I made a big mistake even trying to sell on this platform. If you know how to get a response please help me. Thanks
1 comment
eburtonlab
Mentor1 year ago@jecl-8142
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a call back.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
If you are unable to get a call back, that may be for several reasons; a location outside of North America, VOIP phone, and call blockers (personal or that of a service provider) are often issues.
Try contacting eBay via social media direct message:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/