Getting credit for a card that was damaged by post office

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I had a customer reach out with a card that was damaged. I refunded his purchase. But it was under $20 and the shipping provided by eBay says itâ€™s insured. How do I get my funds from being deducted from me?

hrhitr88

3219 View listings

Posted 8 months ago·Last reply 8 months ago

1 comment

golfingaddict

Mentor8 months ago

27172 View listings

You can file a claim here

eBay standard envelope | eBay

Filing a claim

If you believe your envelope was lost in shipping, you'll need to wait 30 days to file a claim. Claims must be filed no later than 90 days from the date the shipping label was created.

You can reduce the amount of the claim if your shipment was only partially lost or damaged, however the claim amount cannot be more than the item's sold price.

To file a claim, select the button below and add the following information to the form:

Tell us what happened - was your item damaged, or was your shipment lost?
Enter the claim information and your PayPal email address
Enter the following additional information:
- Your first and last name
- The buyerâ€™s first and last name
- Shipment tracking number
- eBay item number
- Screenshot of eBay Order Details
- Screenshot of buyerâ€™s complaint message or dispute details regarding the lost or damaged item