Getting a Refund For Item Not Received - Not Giving Me the Option

Question

Hi - I placed an order on 1/4/2023. By 2/23/2023 the item never shipped, tracker still only shows "A tracking number was provided." I would like a refund but it isn't giving me that option.

I sent a message to seller @buster3-sales on 2/23/2023 but received no response. I reported the item not received on 3/1/2023. I sent a couple more messages to the seller, on 3/1 and 3/10, still no response.

I click on the dropdown for "Take Action" but there is no choice to request a refund. Please help.

wooden_flower · Answer

That is odd, you should be able to ask eBay to step in on a not received claim opened 3/1, since the seller has had more than 3 business days to respond. I would ask customer service to check on this.

To speak to customer service, use the link on the left side of this page â€œhave us call youâ€ - https://www.ebay.com/help/contact_us?id=4002&st=10

If you don't see 'have us call you' right under the chat link, click chat. Then at the bottom of the chat topics, click more, then click contact an agent.