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getting a human at ebay
how do I get a human at ebay?
a seller is giving me the run-around, i've challenged the charge on my card, and yet....
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Discussions in this board are limited to the original poster and Community Mentors
how do I get a human at ebay?
a seller is giving me the run-around, i've challenged the charge on my card, and yet....
eastlaneave
Mentor4 months ago@jesseruns10
Can you tell me more?
If you bought something on eBay, and filed a chargeback on your credit card, eBay can't really help anymore.
It's best to pursue options through eBay first.
Still, if you tell me what happened, I may be able to give you advice about how to win the chargeback
jesseruns10
OP4 months agoI placed an order in early April. The shipping details - well, not details, high level overview - first said delivery between April 10-17. Then it changed to April 22. Then it changed to May 1. I contacted the seller, who, being in China and clearly using a translating tool, said, "friend, the delivery shows in transit."
Now I am unable to contact the seller - the eBay server is "too busy" and has been for at least 24 hours.
I feel the only recourse is challenging the charge.
eastlaneave
Mentor4 months ago@jesseruns10
I am sorry this happened.
First try getting your money back via eBay if that fails, you can do the chargeback - you have 2 ways.
(If you do the chargeback first, you won't be able to get your money back from eBay)
eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210
Here is how to formally request a refund of your full payment:
1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase
- View Order Details
- Check the Estimated Delivery Date for your purchase, and
- Check the tracking for your purchase
When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery):
2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042
(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)
You will be able to select whether you want the Item or a Refund
-- You have 30 days from the estimated delivery date to open a case)
3) You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If the seller doesn't respond after 72 hours, ask eBay to Step In. You must do this before 21 days after the case was opened.
jesseruns10
OP4 months agoThis is so helpful. Thank you!