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Generator
Be vary carefull what you purchase on eBay I had purchased a generator from eBay the tracking says item has been delivered to my house and has not I call eBay they say they can’t do anything about it because seller provided a tracking and said it was delivered I go to usps like eBay said they looked up the tracking number it got delivered to a lady in Carbondale somewhere but that tracking number is for a package that only weighs about 2-3 pounds keep in mind this generator weighs more than 3 pounds anyways usps says they can’t do anything about it either not without a good tracking number I can’t even do a insurance claim the seller on eBay you can’t message them nothing eBay still won’t do anything so am I supposed to eat the bullet of 533$ what can I do
 
eastlaneave
Mentor9 months ago@set-terr
I'm sorry that happened.
1) You already did your homework, by contacting USPS. Ask the Post Office if they will put this in writing.
2) Then, report the seller using this process
https://www.ebay.com/help/action?topicid=4022
Important, select "The seller has violated one of eBay’s policies"
then "Other"
Explain that the seller is using fake USPS tracking numbers
Include these phrases
Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.
3) Finally, contact Customer Service and inform them that the seller uploaded a "false tracking number" on your purchase. Request a refund.
Use the Customer Service that is on social media this way:
- https://www.facebook.com/ebay
- https://www.instagram.com/ebayforsellers/
Just sent a private message to the page. Explain you have a fake or false tracking number situation.
Let me know how this goes, I've been burned a few times myself (including on Amazon), but I have been able to get a refund following this process.
There are additional steps to take if the above isn't effective, just come back and update me.