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What do you do when you sent an item it has been tracking for over 2 weeks but buyer never received. I am obliged to refund buyer or is it handled a different way?
2 comments
evry1nositswindy
Mentor8 months agoIs tracking still moving? Go to the USPS site and click on receive email/text updates. Often times that will get it moving. There are 2 other options on the USPS site to find the package. If the buyer hasn't opened a case yet and is just enquiring, be proactive. Work with the USPS and let the buyer know. If the buyer has opened a case, you do have to refund.
As a seller, I am always proactive. I watch tracking on every item and if something is running late, I message the buyer. I ask for email updates and then send those to the buyer. If something requires pick up, I let the buyer know when it is available at their local PO.
disneyshopper
Mentor8 months agoIf the buyer files an Item Not Received case, you can fully refund the buyer, and then log into your carrier's website, and file an insurance claim for a missing package.