Funds on Hold

Locked

Discussions in this board are limited to the original poster and Community Mentors

I was notified this morning that my funds were on hold because a buyer did not reeieve a purchase. In checking my messages, the buyer retracted her statement and said she DID RECEIVE the item, she had clicked on the wrong auction.

I emailed her and told her to contact EBAY and let them know that she had made an error and clicked on the wrong listing. In the mean time, my funds are on hold and I would like to contact EBAY and let them know of this buyer error. I have tried to find where to actually get in touch with someone at EBAY with no avail.

samtony2

1294 View listings

Posted 1 year ago·Last reply 1 year ago

2 comments

mudshark61369

Mentor1 year ago

"There is no such thing as foolproof, because fools are so darned ingenious" (unknown)3105 View listings

@samtony2,

If the dispute was filed by the buyer, less than 30 days ago the buyer should be able to close it using the directions you were given, unless that have already asked ebay to step in.

If you downloaded a tracking number to the listing when shipping the item, that has a delivered scan, ebay should close the dispute in your favor.

golfingaddict

Mentor1 year ago

27172 View listings

Do you have tracking that proves the item was delivered? If so, the case will be closed in your favor. Of course this takes time to process.

The buyer can close the case following these directions. You might pass them on to the buyer

How to close your request

Go to your Purchases - opens in new window or tab and find the item.
Select See request details in the Actions menu and then Close your request.
Select your reason for closing the request from the dropdown, and add details if you want to.
Select Close request or Confirm.