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Frustrated and angry with Ebay customer service options
I HAVE BEEN NAVIGATING THE EBAY CUSTOMER SERVICE FOR OVER AN HOUR. THE AUTOMATED ASSISTANT COULDN'T HELP ME EVEN WHEN I PUT THE EXACT ORDER NUMBER IN THE FIELD. IT SAID IT COULDN'T BE FOUND AND ALL THE NUMBERS PROVIDED ONLINE SENDS A LINK THAT JUST MAKES YOU GO AROUND IN CIRCLES.
THIS IS FRUSTRATING, EXTREMELY IRRITATING, A REAL WASTE OF MY TIME AND UNPROFESSIONAL THAT EBAY DOES NOT HAVE A WAY FOR YOU TO SPEAK TO A HUMAN. FOR ALL THE MILLIONS OF DOLLARS YOU MAKE, AT LEAST GIVE YOUR CUSTOMERS THE OPTION OF SPEAKING TO A HUMAN BEING!!
😡
1 comment
eburtonlab
Mentor1 year ago@58squirrels
Is it possible you made the purchase using a different eBay account? Or as a guest?
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a call back.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
If you are unable to get a call back, that may be for several reasons; a location outside of North America, VOIP phone, and call blockers (personal or that of a service provider) are often issues.
Try contacting eBay via social media direct message:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/