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Freight Cost
What happens when the buyer has submitted to little to cover the freight?
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What happens when the buyer has submitted to little to cover the freight?
billslc
OP5 months agoAlso, how do I chat or contact a real person at eBay?
wooden_flower
Mentor5 months ago@billslc
You are responsible for setting up your listing to include the correct shipping charges. You are responsible for the actual shipping cost - if it is more than your buyer paid, you pay the difference.
billslc
OP5 months agoI estimated a cost to deliver within the same zip code but now I'm shipping from UT to KS. I can't be expected to pay the shipping cost especially when I have no idea where it would be purchased.
wooden_flower
Mentor5 months ago@billslc
What you do is enter the weight and dimensions of the package, then select calculated shipping. The system will calculate the correct amount based on the buyer’s location.
You can talk to customer service, but there isn’t anything they can do - they cannot ask the buyer to pay more, and eBay won’t pay the difference.
You are expected to complete the sale, since you set the price. Still, no one can force you to ship. If you cancel the transaction, you must select 'I am out of stock/I can't complete the transaction'.
You will get a defect for a cancelled transaction, and your buyer can leave feedback.
If your buyer has paid, you will have to fund the refund from a credit card or your bank account - whichever you have assigned as your preferred way to pay selling fees. Then eBay will release the original payment when it completes processing and send it to your bank.
Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST