Locked
Discussions in this board are limited to the original poster and Community Mentors
Free shipping
3 out of the last 5 purchases on eBay I have bought has supposed to have been free shipping and when I have received the items there was postage due. Sometimes more than the item cost then I have to go to post office to return it. Big hassle. I’m done buying on ebay
4 comments
mam98031
Mentor1 year ago@mr_lincoln has some good information provided on the thread.
To protect your money, the only way to do that is to refuse the shipment. If you accept the item and pay the additional shipping, it is not likely you will get it refunded. But if you refuse the package, while you do lose the product, you will get all your money back.
Once you refuse the package, file an INR [item not received], this will protect your money.
You need to open an INR [Item Not Received] claim.
Go and take a look at your purchase history. You can find it on the top right of any Ebay page. Hover over the words My Ebay. A menu will appear, click on Purchase history. Find this transaction. Look what the estimated time of arrival window is on your purchase. When it is one day past the last date, then file an INR claim.
That will protect you and your money. Follow the instructions that will appear on your screen. All the information will be there.
Go and take a look at your purchase history. You can find it on the top right of any Ebay page. Hover over the words My Ebay. A menu will appear, click on Purchase history. Find the transaction. Look to the right there is likely to be a large blue box you can click on that says Return This Item.
OR
eBay Help page
https://www.ebay.com/help/buying/returns-refunds/reporting-item-didnt-receive?id=4042
1. Go to Purchase history.
2. Select More actions beside your item and then I didn't receive it.
3. Tick the box beside I want a refund or I want the item.
4. You have the option of adding a message to the seller.
5. Select Send request.
Just so you have all the information, here is the policy that protects you in case you ever want to or need to refer to it.
Exclusions and special coverage when the buyer doesn't receive an item
Items collected by a third party on behalf of the buyer
Not covered
The buyer arranged their own shipping method, such as a courier pickup
Not covered
The buyer provided an invalid or incorrect address at checkout
Not covered
The item was sent to another address after original delivery
Covered:
Not covered:
The item was shipped internationally and didn't clear customs because fees or duties weren't paid
Covered:
Not covered:
The buyer chose an In-store pickup
Covered:
Not covered:
The buyer refused delivery of the item
Covered:
Not covered:
If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing.
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210#
mr_lincoln
Mentor1 year agoHi @pnj2448
What kind of stuff are we talking about here?
If Sellers print their labels through eBay and the postage is off THEY are supposed to be charged via the APV system between eBay and USPS. I know this system works because I have received credits and charges but never had a customer say postage was due ... THAT is what the A
PV system is for, it avoids delays in delivery and eliminates Postage due.
Those Sellers could intentionally be using either the wrong postage class or paying less and buying their labels online on sites other than eBay. In reviewing their Feedback history, are there any Feedbacks that mention the Postage due issue?
lady_madonna
Mentor1 year ago@pnj2448
It's not Ebay's fault that the sellers underpaid the postage.
rock.star
·1 year agoIf an item come postage due just refuse it .