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Fraudulent seller support by eBay and PayPal
You have sold me 4 of the Kamrui mini computers and vanish from ebay. A total of $162.00 . Your site is not to be found, and eBay thinks it can just wash its hands. While this all happened in plain site in eBay. And most likely you will never deliver the goods. PayPal and eBay are washing their hands even-though they are always BRAGGING with their "buyers protection" . If something has gone wrong with your site and registration I will take it all back. Yet I'm not so naive to think that all these things happen all of a sudden. You have then stolen money from me in eBay with their consent . Consent from E bay and PayPal.It all cannot end here that is what you eBay and PayPal should know.
jonathanbrightlight
·11 months agoSellers cannot simply vanish from eBay with a recent sale, so if the seller is no longer there, eBay has detected a problem with their account and shut them down, so they're aware there is an issue.
However, if you did not receive what you ordered, you still need to take the appropriate steps for coverage under the eBay 30 Day Money Back Guarantee, which is very effective for buyers in almost every case. Even though the seller's account is gone, you can still go to your Purchase History and file an "Item Not Received" case if you did not ever receive a package OR delivery confirmation for the tracking on the order (if there is any). If the system shows that something was delivered, however, your best steps vary.
If you did receive something and it just wasn't what you ordered, go to your order and open a Return Request (yes, even though the seller is not on eBay anymore), and choose the reason "Item Not As Described". Because the seller has been removed from eBay, they will obviously not be able to respond to that return request, so either eBay will just issue a refund, or you may still need to wait a few days and go back to the case and choose the option to Ask eBay to step in. You can see the whole return process detailed here: https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041
If you did not receive anything, but the tracking information shows that something was delivered, come back here and let us know and we can break down the steps needed to deal with that. There's a couple other mentors here that have those steps written up so they can easily share them.
eburtonlab
Mentor11 months ago@wottymalu637
This is a user forum. eBay is not here. PayPal is not here. Your seller is not here. Just other users.
If you made a purchase on eBay, it should appear in your Purchase History. Does it?
If you are within thirty days of the last estimated delivery, you should be covered by eBay's money back guarantee if the item is not received, provided you have not already started a case through PayPal or your payment method yet.
Have you started a case through PayPal or your payment provider? If so, eBay can no longer help and you will have to pursue your case through PayPal or your payment provider.
Is there tracking? Does it indicate delivery? If there is no tracking or tracking does not show delivery by the last estimated delivery date, you should be able to win an "item not received" case.