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Fraudulent Seller - How to contact Ebay...
I purchased a ring over a month ago from a seller out of India. They failed to provide tracking information. When pressed, they finally provided tracking number for USPS. I noticed that the package had no details of delivery status over a 2 week period of time. When I investigated, I discovered that the Tracking number was issued from a kiosk as, "pre-shipment". USPS never received the package to ship, only issued a "pre-shipping" tracking number. After confronting the seller with this, after a few days received receive another message that the package was in transit. I, still not being able to verify that the package was in transit, called USPS and provided the tracking number to discover that they have never actually received the package from the seller. When I originally opened a case with eBay, they set forth a period of time to investigate. That day was today. When I went back to see if the issue was finally resolved, discovered that eBay had issued another 2 week extension of time. All of the links to eBay are removed from this item and I have no way to contact Ebay for resolution. I know that I can contact my credit card company and dispute this transaction as I did not receive the product, but don't want to have issue with eBay policy and jeopardize my account with them as I utilize my account regularly. How can I actually speak with a live person at eBay for help? All roads lead to nowhere....
comics-scifi-collectibles
Mentor2 years ago@shho5010 It is easier to reach customer service using social media.
Here's how to contact eBay customer service:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK: https://www.ebay.com/help/contact_us?id=4191&st=10
2. Click Automated chat on the left hand side of the screen. ( Trust me)
3. Type AGENT in the small box on the lower right of the linked page then you will see the options to contact a live agent, you may have to answer the chat bots questions before it allows you to connect to an agent, this is so you are connected to the correct department. If the bot asks another question after you answered type AGENT again. Then you will see the option to request a call back or live chat.
If you are located outside of US or Canada then you will need to use the Chat option or Social Media
4. Or you can also contact customer service by sending a private message on social media. You leave a message and an eBay employee will get back to you as soon as possible. To speed things up you can leave your registered account information in the PRIVATE message: Full name, address, phone number, email address, user ID, and a brief explanation of your problem.
https://twitter.com/askebay
https://www.facebook.com/eBay/