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Fraudulent Seller and No One from EBAY will respond to me
I am writing as a deeply frustrated customer who has been completely failed by eBay's customer service process.
I purchased a DJ set from seller fer-7252. The seller's account is now inactive, they have not responded to any of my messages, and the system will not allow me to cancel the order. This is textbook fraud.
I have done everything eBay asks of customers in this situation:
- Filed 4 separate complaints through eBay Customer Service — zero responses
- Called 866-540-3229 over 20 times — it is effectively impossible to reach a live representative
- Sent multiple messages to the seller — no reply
At this point I have been ignored at every channel. There is no path to resolution, no refund, no acknowledgment, and no human contact. For a platform of eBay's size, this level of customer service is unacceptable.
What I am demanding:
- A full refund for the fraudulent transaction
- Immediate review and action against seller fer-7252
- Confirmation in writing that this case is being handled
If I do not receive a response within 5 business days, I will be filing complaints with the Better Business Bureau, the FTC (reportfraud.ftc.gov), the California Attorney General's Office, and disputing the charge directly with my credit card issuer.
I expect a prompt response.
Sincerely, Josh Taekman jmtaekman@mac.com
