Fraudulent seller

Question

I started a return for a defective item. The seller only offers me $10.00 when he charged me $22.00. he said I had to cancel the return so he could resend the $22.00 for shipping. Now it won't let me start another return. It says I cancelled the return. What is my next recourse? Dose any one have the number for eBay. Customer service

disneyshopper · Answer

The seller had you cancel the return, so you cannot reopen another one.

I recommend asking your question here first. We can help with most buying and selling questions. We are experienced buyers and sellers that know eBay policies and procedures.

Here's how to contact eBay general customer service:

1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST

Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

6am to 6pm PST