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Fraudulent return label. USPS has my return item but i cant track it.
Summary: mkazz encountered an issue with a counterfeit return label provided by a seller, leading USPS to seize the shipment and preventing tracking or updating the return status on eBay. comics-scifi-collectibles suggested contacting eBay customer service via social media or their website for assistance, emphasizing the need to request a real agent. mkazz appreciated the advice and planned to try the suggested approach.
I received a return label from the seller. I packed item and brought to the post office. They scanned the item and gave me a tracking number. When I got home I tried to update my return status by clicking on "Marked as Shipped"
I entered USPS as shipper and input my tracking number, then saved it. it never saved it. So I tried again later, same thing. So I went to track the package on USPS web site and it said,
"Tracking information will not be displayed because this package was shipped with counterfeit postage. Please contact the merchant or seller with any questions." .
So now USPS has seized the shipping of my item back to the seller because of the fraudulent shipping. I cant track it. I cant update my return status on the ebay web site, so it thinks I never sent it back, and I cant speak to anyone on Ebay because the ai robot keeps sending me back to my return status page and wont let me speak to a representative to get me my refund. So what to do?
mkazz
OP1 month agoeBay has permanently ended customer support through Facebook Messenger. Private messaging on the official eBay Facebook Page is no longer monitored by live support agent
mkazz
OP1 month agoThanks ill give it a try.
comics-scifi-collectibles
Mentor1 month ago@mkazz Contact customer service on social media and tell them that the seller did not provide a VALID return shipping label.
Here's how to contact a general customer service agent:
Click this link>
1. https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief, don't go into details.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
OR Contact customer service on social media using a PRIVATE message>
https://www.instagram.com/ebay/
6-6 Pacific Time M-F