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Fraudulent purchase
How do I contact eBay to notify them of a Fraudulent purchase made using my PayPal account?
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Locked
Discussions in this board are limited to the original poster and Community Mentors
How do I contact eBay to notify them of a Fraudulent purchase made using my PayPal account?
comics-scifi-collectibles
Mentor2 years ago@heritagest94 If the purchase does NOT show in your eBay purchase history here>
https://www.ebay.com/mye/myebay/v2/purchase Then your eBay account was not hacked, your PayPal account was hacked and used to make a guest account purchase. You would dispute the charge with PayPal.
If the item is in your purchase history then this is what you need to do>>
This is the dedicated number for Hacked Accounts: 1-866-961-9253
( customer service agents at this number can only help with account security issues)
Here's my advice to help secure your account:
#1 Run a full scan with your virus software to remove any spyware from your computer.
#2 Go to my eBay> account>personal information and make sure that all information is correct including your cell phone number, registered email and ship from and to addresses.
https://accountsettings.ebay.com/profile
#3 Change your passwords and secret questions. My eBay> account> sign in and security
https://accounts.ebay.com/acctsec/security-center
#4 Secure your email account.
Change the passwords and secret questions. Be sure to use different passwords and secret questions on eBay and your email. Do not use these passwords on any other account.
Hacked accounts often start with a hacked email account.
#5 Calling is the only way to report hacked accounts for security reasons.
This is the dedicated number for Hacked Accounts: 1-866-961-9253
( customer service agents at this number can only help with account security issues)
IF you are outside the US or Canada you will need to use Skype to call.
https://support.skype.com/en/faq/fa10613/how-do-i-make-a-call-on-skype
Be sure to ask for a credit for sellers fees if the hacker used your account to sell any items.
#6 For extra protection consider turning on two-step verification. It's towards the bottom of this page:
https://my.ebay.com/ws/eBayISAPI.dll?MyeBay&CurrentPage=MyeBayPersonalInfo&gbh=1&ssPageName=STRK:ME:LNLK&rand=0.09481356093039084
#7 Unlink all Social Sign in methods and change your passwords on those accounts too. The hacker will be able to use the social sign in links to sign in to your account again if you do not disconnect this option.
https://accounts.ebay.com/acctsec/security-center
heritagest94
OP2 years agoThanks so very much.