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Fraudulent buying through "money back guarantee "
Ebay has encouraged fraudulent buying with their policy "money back guarantee ".
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Ebay has encouraged fraudulent buying with their policy "money back guarantee ".
glorybells
·2 years agoI see you’ve been here since ‘17. I’ve been here since 1999. Those early days were the Wild West on here. People auctioned off contents of junk drawers with one fuzzy picture. You sent checks or money orders or (gasp) cash through the mail. You could receive a pile of rocks in the mail and have no recourse. People auctioned off their used underwear (not my thing, but apparently that got so out of hand they had to ban that).
The beginning of change was adding PayPal in 2002, first as a payment option, then as a requirement. The really big step towards moving from an online garage sale to a respectable market was adding a money back guarantee.
Returns are a part of life in sales, whether it’s a brick and mortar store or online these days. At this point EVERY major online marketplace has some type of money back guarantee. Certain categories have higher returns than others; I generally don’t sell in those categories. I can count on one hand the returns I’ve had in 25 years. One was because of postal damage. Two were because the buyer “didnt like†the item when they got it, and I humored them and took the item to preserve my feedback. The last one, three years ago, was my one false complaint. Buyer claimed a shirt had stains (I suspect it didn’t fit) in order to return it.
If you’re having a lot of returns, you need to analyze your business. Are you listing in higher return categories (like clothing)? Are you writing thorough descriptions? Etc, etc.