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fraudulent actions with feedbacks made by eBay support
Summary: ua2013.somo expressed frustration with eBay Germany's support, alleging systemic deletion of negative seller reviews, which they claim undermines eBay's feedback reliability. Despite eBay support admitting to improper deletion, they have refused to restore the feedback. comics-scifi-collectibles and glorybells explained the locked nature of the discussion board and directed the participant to policy resources and other forums for further assistance. ua2013.somo criticized the handling as biased towards eBay-approved responses and continued to seek broader community input, questioning the integrity of the platform's feedback system.
Hi Guys
How to report fraudulent actions by eBay support. I have encountered a situation where the German eBay support systemically deletes negative reviews for sellers, thereby misleading buyers (as was the case with me). At the same time, they admit that they deleted the reviews by mistake (repeatedly), but refuse to restore them or give the opportunity to leave a new one (while they can see the review text, i.e. it is simply hidden, not deleted).
The fact that the reviews were deleted literally 2-3 hours after the last business day after they were left allows us to say that these actions were deliberate and systematic. Moreover, the reviews were left on different days with an interval of 5 or 7 days. After the first deletion, there was a long conversation with the support service, during which they first tried to send a standard response about the non-compliance of the review with the rules, and when I managed to review it, they admitted that they had issued it incorrectly. At the same time, they promised to restore it, it appeared for a few hours and was deleted again. Later, they began to say that the review cannot be restored.
Such actions of the support service actually mean that the entire review system on eBay cannot be trusted, since they are actually adjusting it in the direction of overestimating the rating of dishonest sellers and thereby deceiving buyers who trust the rating
comics-scifi-collectibles
Mentor3 weeks ago · Edited@ua2013.somo This is volunteer help on eBay.com in the US. It says locked at the top of the screen because this board is locked so that only the person asking the question and a Mentor can respond.
Sorry for the delay in replying, life has been busy.
This system does automatic removal of posts that meet certain criteria once a week OR after a seller wins a refund request case.
I agree that some of the feedback should not be removed but there's not much you can do about it. Feedback removal policy
You can report the seller if they violated eBay Policy and it goes on their record> https://www.ebay.de/help/action?topicid=4022 The seller violated an eBay policy>Miscellaneous ( the link is to the eBay Germany site since you mentioned the German support)
ua2013.somo
OP3 weeks agoNot my case. Here was any refund case. Also, eBay support confirmed me that they delteted feedback not correctly, both feedbacks were correct. It is first. Both feedbacks were deleted in 3-5 hout of first working days after I left it (when you send request to support - how long you wait for answer usually? ...several days) . Third feedbacks were left with interwall 7 days or so, but both were deleted immideatly. Later I found information that 18 feedback for this seller was deleted or changed.
So, it is systematical actions to help this seller to deceive buyers. Because I decided to buy from him only because he has 100% positive feedback. So, it is fraudness and nothing more.
Separate question, why this thema was locked. It shows also that eBay don't want wide dascussion for this thema and it is one more "proof" that this problem is systematic
comics-scifi-collectibles
Mentor3 weeks ago@ua2013.somo Since we are volunteers we do NOT have access to accounts. I can only direct you to the relevant policy pages which I have done.
I understand that it's upsetting that the feedback was removed.
It sounds like you did talk to customer service already and they are not going to restore the feedback.
It says locked at the top of the screen because this board is locked so that only the person asking the question and a Mentor can respond.
The Mentor team is about 40 members approved by eBay to answer questions on this board.
You can post on the other boards in community and anyone can respond. They won't be able to fix this problem for you either though.
You can try contacting customer service on social media but I don't think they can help you since the problem is on another countries site.
Contact customer service on social media using a PRIVATE message>
https://www.instagram.com/ebay/
6-6 Pacific Time M-F
ua2013.somo
OP3 weeks agoYou correctly noticed "members approved by eBay"
Easy question. I didn't lock this thema. Why you did it? Because eBay wants to hear approved by eBay opinion, but I don't need it. I placed this thema here because I need to hear objective opinions from community, but not "approved by eBay."
And yes I contacted with eBay support in Germany. And they didnt " not going to restore the feedback." - they told that they can't physicaly do it. But it is lie, because 1st manager I spoke told me that they wiil do it and my feedback was restored (I saw him again during 1 or 2 hours) but than it was deleted again. And after it they started to tell that is is mnot possible.
That's why I mentioned here that it is not a mistake, but systematic fraudness from eBay support (I don't know for only this seller or they "help" all sellers in that way). Again - that's why I placed question here for COMMUNITY but NOT for "Mentor approved by eBay".
glorybells
·3 weeks agoWE didn’t lock the thread. Even though this particular version of the Community boards only opened for use on June 15, the boards have for several years had a mentor section. ANY other board in the community is set up where anyone can post on it. Only this one board is locked.
And, of the mentors, @comics-scifi-collectibles is one of the absolute best. Everything they said is correct. I’m sorry that you are upset about this one board being locked, but it’s always been like this, and not for any nefarious reason, but simply so that the most knowledgeable responders answer here.
ua2013.somo
OP3 weeks agoI also didn't lock it. So it looks more like attempt to make limitation in the conversation but not "it’s always been like this, and not for any nefarious reason, but simply so that the most knowledgeable responders answer here".
Sorry but I need simple recommandations how makes the claim on current situation, but not long explanation
For example, your college wrote "This system does automatic removal of posts that meet certain criteria once a week OR after a seller wins a refund request case." It is not my case, because one feedback was removed on Thursday, but second - on Monday. So, it is clear that is was made by hand. That's why I suspect it is systematic fraudness by eBay support
glorybells
·3 weeks agoUnfortunately, we can only explain it to you. We can’t understand it for you.
ua2013.somo
OP3 weeks agoYou locked this Thema, but don't give any answer.... very interesting. Looks like I must to make this problem public on Rededit or somewhere else.