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Fraudulant returns
I need some assistance, eBay has proven, and agrees, that the buyer misused the buyer return program. Despite this, they forced a return on me and then billed me for all the shipping despite after the buyer admitting that He ordered the wrong size, not that I sent him the "wrong item". The item was sold for $78, I was (return) billed $84 in shipping, plus the refunding of the item, that was also returned damaged.
eBay acknowledged all of this yet refuses to assist me as a seller. despite all my attempts to escalate this issue, I am being stonewalled and denied access to the fraud department and legal department. Each customer service agent assures me that they have taken care of the issue and that I will be contacted... I never am. This has been going on for over a month and 11 customer service calls, with no follow through on ebays end.
Any one have any suggestions?
