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Fraud -what can I do?
Hi,
I purchased a book. It turned out it was a PDF. I wanted a Hardcover. I asked for return and refund of PDF file ( not opened). Seller first agreed to refund but did not do so. They emailed me info on Hot to purchase hardcover version on antbook (located in USA). I purchased the hardcover version there, but they don' t send it. No message from both sellers for a week now. I begin to suspect FRAUD. What can I do?
1 comment
eastlaneave
Mentor1 week ago@brighall_74
I am sorry this happened.
1) For the PDF book, if it was listed a physical book, and it was sent by email, the seller won't have tracking so you can open an Item Not received request. Follow the steps below
2) For the book you bought on antbook, eBay can't help with that. You can check with antbook or File a chargeback on your payment method, PayPal, or credit card.
ITEM NOT RECEIVED
eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210
Here is how to formally request a refund of your full payment when an item doesn't arrive:
1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase
- View Order Details
- Check the Estimated Delivery Date for your purchase, and
- Check the tracking for your purchase
When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery):
2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042
(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)
You will be able to select whether you want the Item or a Refund
-- You have 30 days from the estimated delivery date to open a case)
3) You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If the seller doesn't respond after 72 hours, ask eBay to Step In. You must do this before 21 days after the case was opened.