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Fraud on eBay
I bought a camera lens on Ebay (through bidding). The seller never shipped the item until after one week,after I have sent him/her two different emails asking why my item was not shipped yet.
Seller later created a usps shipping label with a tracking number on it. I continued tracking the item until it showed delivered. However, no item was delivered to my address. I followed up with post office and discovered that the seller sent whatever to a random address in my zip code with a different name; while my name and address was clearly stated in my eBay account. I never received the item of about $882. I contacted Ebay but they denied my request. I appealed and Ebay declined my appeal. PayPal and bank of America hasn't been of help either.
Please does anybody have idea of what I can do to get my money back or get the item I paid for?
eburtonlab
Mentor1 year ago@uguruchris1987
If tracking shows delivery but nothing arrives and the buyer can obtain some hard copy documentation (email is not good enough) that says that the package was not delivered to the buyer's address or documentation that shows the weight or size of the package cannot possibly correspond to the ordered item, or the shipping date precedes the order, then the buyer may be able to contact eBay via social media direct message, provide that documentation to eBay and get help with "false tracking".
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
With "false tracking" if you go through a standard automated "item not received" case, on the other hand, you will lose the case because the seller can provide tracking that appears to show delivery. If you then appeal, you may have some additional options at that point. It appears that eBay has added a new appeal option regarding "delivery to another address", but I do not know how effective that is compared to contacting eBay via social media with documentation and explicitly mentioning "false tracking", which seems to work provided you can obtain the necessary documentation.
If you are unable to get help through eBay, you may have recourse through your payment method, though you should probably exhaust all your eBay options first since once you go through your payment method, eBay will no longer help with that transaction.
In general, you can avoid a lot of headaches by choosing to purchase only from established sellers that have recent and past positive feedback as a seller for selling items in the same category that you intend to buy. If someone is selling a dozen apple watches, but has no feedback, or only has feedback as a buyer, or only has feedback for selling dress patterns or fishing lures (actual examples I have seen), perhaps wait until they have a track record of positive feedback for selling electronics before you buy from them.