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Fraud Customer
Dear eBay Team,
We would like to formally respond to the buyer’s claim and provide a clear explanation of the delivery process and why this return request is fraudulent.
The item in question was shipped on January 15 and was delivered with signature confirmation. As a seller of high-value items, we ship all expensive products strictly with signed delivery to prevent any disputes or delivery issues. The carrier’s records clearly show that the buyer personally received and signed for the package.
On January 16 at noon, the buyer contacted us claiming that a different pen was found inside the package. This claim is highly suspicious for several reasons:
1. Timing of the complaint:
If there had been any genuine issue with the contents of the package, the buyer should have reported it immediately upon delivery, not after a significant delay.
2. Complete removal of original contents:
Not only is the expensive pen missing, but its original case was also removed, and a low-value, unrelated pen was placed inside instead. This indicates deliberate replacement rather than a shipping or packing error.
3. Value discrepancy:
The shipped item is worth approximately USD 800, while the pen shown by the buyer is worth around USD 10. This is not a minor mistake but a clear attempt to substitute items.
4. Professional packaging and documentation:
We have photo records of the packing process, carrier documentation, and signed delivery confirmation proving that the correct item was shipped securely and intact.
Given these facts, this case strongly indicates intentional and professional fraud. We take signed-delivery shipments extremely seriously and maintain full records precisely to protect against situations like this.
We respectfully request that eBay does not approve a refund and does not validate this fraudulent behavior. Refunding the buyer would unjustly reward a clear case of item substitution and theft.
We are fully prepared to provide all supporting evidence upon request and kindly ask that this case be evaluated based on the documented facts.
wooden_flower
Mentor8 months ago@penmarket
You are not addressing eBay here - we are members like you. You need to review the return request with customer service.
Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST