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Fraud and seller doesn't excute orders.
Hi, I need help becauseof a fraud, I paid for the Unguator serial number 115456 from the seller AZJU20, the item hasn't been shipped out and the seller doesn't respond to my messages. Now, the same item is listed from seller SUNNYGREENZ91, I tried to cancel the order but still no response. What should I do?
2 comments
comics-scifi-collectibles
Mentor1 week ago@arsany2016
Sorry your purchase didn't go smoothly. Here's how to get your money back.
Buyers can only request to cancel, the seller can accept, ignore or decline. Since this looks like a bad seller you will need to file a not received refund request case.
I do recommend buying from sellers that have recent feedback history for selling similar items to avoid these types of issue. .
Look for the last estimated delivery date in your purchase history. You can file a refund request when the item is at least a day late..
You have 30 days from the last estimated delivery date to file a refund request on eBay.
Select your item on this page to start a refund request:
https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=
4 business days after you file the refund request ask eBay to step in and help if the seller has not refunded you.
https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
If it is more than 30 days past the last estimated delivery date then you can file a refund request on PayPal up to 180 days from the date of purchase. OR if you didn't use PayPal at checkout contact your bank or credit card to report that you didn't receive the item.
arsany2016
OP1 week agoThanks, I'll do that.