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Fraud
Summary: lolo_1456 reported an issue with an order for a Yamaha jr2s they placed on eBay, which was charged to their credit card but not recorded on eBay. krazzykats and lady_madonna suggested checking the purchase history or email for confirmation and provided instructions on contacting eBay customer service. lolo_1456 stated they purchased as a guest and hadn't received a confirmation. krazzykats offered additional tips to contact eBay support, and eburtonlab asked if there might be multiple eBay accounts involved.
I placed an order September 28 2026 for a Yamaha jr2s and ebay shows no such thing but they charged my credit card
Help!
8 comments
comics-scifi-collectibles
Mentor4 days ago@lolo_1456 If you made the purchase as a Guest not logged in to your regular account it will not be in your purchase history.
LOG OUT of your regular eBay account and follow the steps on this page to request the confirmation email, track your order and, file a refund request if needed>
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065&st=
Here's how to contact a general customer service agent:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief, don't go into details.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
OR Contact customer service on social media using a PRIVATE message>
https://www.instagram.com/ebay/
6-6 Pacific Time M-F
eburtonlab
Mentor4 days ago@lolo_1456
If you did not purchase as a guest, is it possible you have more than one eBay account?
krazzykats
Mentor5 days agoScroll down to the very bottom of this page to have an agent call you.
Contact eBay | eBay
krazzykats
Mentor5 days agoOnline Customer Service - Find guest order details
lolo_1456
OP5 days agoHow do you contact ebay
I can’t find any way to contact them
lolo_1456
OP5 days agoI never received a confirmation and I signed in as a guest and I have done it the same way in the past
lady_madonna
Mentor5 days agoLook in your email for the Order Confirmation that you would have received from Ebay.
krazzykats
Mentor5 days agoCheck it here:
Purchases | My eBay | eBay
Did you purchase as a guest by chance?