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Fraud
I purchased an item which was then sent to someone else. I can't dispute the purchase with the credit card issuer as I paid with a gift card. Is there a fraud hotline at eBay?
3 comments
eburtonlab
Mentor5 months ago@mister00v
Ordinarily I would suggest contacting eBay via social media direct message, but eBay is shutting down the social media team, apparently. Instagram is still going at the moment, so if you can get documentation from the shipping service that the tracking number is not associated with your name and address, you may be able to contact eBay via Instagram direct message, mention false tracking, and get a chance to submit your documentation.
If you cannot get documentation or if that does not work:
Since false tracking allows a scam seller to win an "item not received" case, the next step would be to file a "not as described" return on eBay and be prepared to return exactly what you received if the seller provides for return shipping, or ask eBay to step in after three business days if the seller does not refund you or provide return shipping.
In the future, stick to experienced sellers with a long history and avoid new or unproven sellers, or sellers that show warning signs of being a potential scammer: drastic changes in selling behavior or offering deals that are "too good to be true".
mister00v
OP5 months agoI was in too much of a hurry to get a new vacuum that I forgot the golden rule of eBay. Lesson learned.
eBay did open a new case for me without waiting for "the package to still arrive".
I also contacted UPS and had them send a confirmation that package was not addressed to me: not the name, not the address.
Thanks for your help!
eburtonlab
Mentor5 months agoYou are very welcome!