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fraud
please can anyone help me i bought an item and i never received it the tracking number says it was delivered but not in my address this is definetly fraud ebay is favoring the seller and no one seems to be able to help me. did anyone experience this?
8 comments
eburtonlab
Mentor2 years ago@checa1982
Check your order details to make sure the correct address appears there. That is the address the seller is required to ship to.
Contact the shipping service to determine if the tracking number you received was for a package that was addressed to you.
Good advice for dealing with false tracking can be found in the marked solution to this thread:
https://community.ebay.com/t5/Buying/I-tried-contacting-seller-i-tried-contacting-fedex-i-tried/m-p/...
What kind of feedback does your seller have?
You can avoid many fake tracking issues by choosing to only do business with experienced sellers that have a proven track record of delivering similar items as seen by examining the seller's feedback page, and by avoiding inexperienced sellers, sellers with patterns of negative feedback indicating serious problems, or sellers with large gaps in the selling history or recent drastic changes of seller behavior.
checa1982
OP2 years agocheca1982
OP2 years agoThe tracking information that i received USPS confirmed that the package did not have my information. the seller was a new seller but had sold 10 items of the same i didn’t realize that he was in pakistan. he also harrased me by phone leaving voicemails that i don’t understand since ebay favored him he is no longer responding to my messages any suggestions?? no one is helping me and i don’t want to lose my money
eburtonlab
Mentor2 years agoYou need to get documentation from the shipping service that the tracking is not for your shipping address, and then provide that information to eBay via social media as described in the link I provided if you want a refund.
checa1982
OP2 years agoHi thank you so much for your help, I was able to get documentation from the shipping company saying that this package with the tracking number provided to me was not mine and that it had another persons address. where can I upload this document so I can get my refund back
thanks
eburtonlab
Mentor2 years agoContact eBay via social media -- Facebook or Twitter.
https://www.facebook.com/ebay/
https://x.com/ebay
Details of what to do are found here:
https://community.ebay.com/t5/Buying/I-tried-contacting-seller-i-tried-contacting-fedex-i-tried/m-p/34180457#M470580
checa1982
OP2 years agoHi, Thanks so much for your support!!! I was able to receive my refund.