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formal complain
I am writing to formally declare a serious issue regarding a purchase made on eBay and the subsequent lack of effective support.
On December 7, I purchased an Apple Watch through the eBay platform. The seller was required to ship the item and provide a valid tracking number. This never occurred.
When I contacted the seller, I was told that shipment delays were due to snow-related weather issues. I find this explanation highly questionable, as the seller is located in Tampa, Florida, where such conditions do not reasonably apply. After that message, the seller stopped responding entirely.
For nearly one month, I sent numerous messages to the seller without receiving any response. I then opened a case requesting a refund and followed the steps available to me on the platform.
Unfortunately, I did not receive real assistance from eBay. The automated chat system was ineffective, repeatedly redirecting me without resolving the issue. I was informed multiple times that I would receive a phone call from eBay support, but I never received any calls. I also attempted to reach a live agent via chat, without success.
In an effort to find help, I even contacted eBay through Facebook, again without any resolution.
Two days ago, I was advised to message the seller again and wait 48 hours, and if there was no response, to contact eBay once more. This gave me hope that the issue would finally be addressed. As expected, the seller did not respond, and when I contacted eBay again today, I was told to either try contacting the seller (who has been unresponsive for almost a month) or to resolve the matter outside of eBay.
This response was both frustrating and unacceptable. I fail to understand how a buyer is expected to resolve an issue outside of eBay when the transaction was conducted entirely within the platform and the seller is non-responsive.
I am extremely disappointed and frustrated. I have been an eBay user for over 10 years, and this is not my first issue. In the past, problems were handled efficiently and professionally. Under the current automated support system, I have been unable to obtain any meaningful help.
This experience has seriously damaged my trust in the platform and has left me feeling abandoned as a long-standing customer.
I respectfully request immediate intervention, resolution of this case, and a full refund, in accordance with eBay’s Buyer Protection policies.
I declare that all information provided above is true and accurate to the best of my knowledge.
