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For a week I have been unable to obtain a refund from the seller for the returned item.
Summary: olliub7 is having trouble obtaining a refund for a returned item valued at $96.02, as the seller has not processed the refund despite the item being delivered a week ago. They initially faced an issue with high return shipping costs, but the seller provided a prepaid label. disneyshopper advises that if the return request was filed through eBay and the refund is delayed, olliub7 can ask eBay to intervene to ensure the refund is processed within the stipulated time.
Hello!
I started a return request for my order, valued at $96.02. For some inexplicable reason, the return shipping cost was stated as $75.49. This is simply nonsense, as the item is not large, and I started the return request within the allowed timeframe. So, I contacted the seller regarding this, and they provided me with a prepaid return label, which I used to ship the item back. The problem is that the item was delivered a week ago, but I still haven't received my refund. Every time I contact the seller about this, they reply that they need 48 hours to process the item. I ask for your advice and assistance in getting a refund for the returned item. I hope for your understanding!
disneyshopper
Mentor3 weeks agoIf you filed the returns request through ebay, the seller accepted the return, and ebay provided the link to print the return shipping label, and tracking shows it was Delivered to the seller, the seller has 2 days to refund you. If no refund, you go back to the return request and click Ask ebay to step in, to force the refund. If you don't do this in time, the case closes after 21 days.
olliub7
OP3 weeks agoI mentioned above that while processing the return request, I saw that the return shipping cost was $75.49 for a total order value of $96.02. So, I didn't complete the return request and sent a private message to the seller requesting a return. He then provided me with a return label via private message, and I sent the item back with it. This means I simply don't have the technical ability to involve eBay in resolving this issue; otherwise, I would have already done so.