First Time Seller need help

Question

Hello and Greetings,So I am now a seller after many years of being a buyer, my question to the community is this, how do I sent the tracking number to the buyer, I know that this may sound weird, but this is the first time I'm selling so I want to make a great sale.Thanks for anything that comes this way, I appreciate it.Cheersbannercaptain

mr_lincoln · Answer

Hi @bannercaptain

If you purchase your shipping labels through eBay you get a discount and tracking is automatically uploaded to the sold item for your protection. You also get a new Seller protection listed below. You do not have to send the tracking number to your customers, they can see tracking on the item in their Purchase history.

If the following criteria is met eBay will reimburse you if the package is eventually delivered after you have refunded a Buyer through an eBay claim that they did not receive their package AND delivery is confirmed through tracking on eBay. eBay launched this new Seller protection in late 2025.

Seller prints the shipping label through eBay
Seller ships and gets a carrier scan within their Handling time
Buyer files a claim through eBay that they did not receive their package AND the Seller refunds the Buyer through the eBay claim
The package is delivered later and after the Buyer has been refunded, eBay tracking confirms the delivery

As a New Sellers your funds will be held up to 31 days: Transaction holds | eBay