Locked
Discussions in this board are limited to the original poster and Community Mentors
First time seller: handling a return for a damaged item
The buyer contacted me 3 days after getting the item to let me know that it was broken. I have asked for photos and reading up on what to offer the buyer - full or partial refund, and if I want them to send the item back. What I can't find information on is the about insurance for shipping. Are there protections for sellers when an item is damaged in delivery?
1 comment
golfingaddict
Mentor7 months agoThe insurance would be with the carrier. If you shipped by USPS the seller would file the claim with USPS.
An insurance claim should not affect the buyer in any way.
The seller was responsible for shipping the item to the buyer. The damage is the seller's fault.
The seller refunds the buyer and claims damage with the carrier.
The buyer should cooperate with the claim but they are not required to wait for the claim to be refunded.