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First time I've had a customer received item broken during shipping. what steps to take now
How to refund customer and make claim to ground advantage for damage and refund
1 comment
mr_lincoln
Mentor11 months agoHi @tngalresale
-If the Buyer has provided you with pictures of BOTH the damaged item and the damaged packaging save the pictures, if not request those for your records.
-If you file an insurance claim USPS may need to inspect the package and item as part of the claim process and may even want to keep them.
-You can refund the Buyer via the sold item's drop-down list on the left. Scroll down toe Send refund and click that.
-If the Buyer files a return claim you will be forced to pay for a return shipping label but as part of the claim process will have the option to refund them through the claim.