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First Return
First return. A customer initated a return, and I accepted. She was in the right. Ebay asked me if I wanted to purchase a shipping label, which I did. Now my customer says she cannot find this return label to print, and neither. Is there a way to get eBay help? It seems everything is AI chatbot and automated. I can't see the return from the customer's end, so I have no idea where to tell her to look. I have tried, but she keeps saying she can't find it.
1 comment
eastlaneave
Mentor2 weeks ago@dntuten
Did you send the refund already? If so, the return closes on her end and she can't access the label anymore. (and you won't be charged for it)
Wait for the item to be returned to you, then send the refund.
Here's how to send another label.
1) Create a label from a 3rd party site such as Pirate Ship
2) Save the label. By default the label is a PDF file
3) Open the pdf label and Save As a JPG file
- You could also screenshot or "clip" the label to make a JPG
4) Send the JPG to the buyer by eBay Messages. (PDFs don't send through messages.)
PS - it's best to not issue a refund until you have the item returned. eBay will send the buyer a label that way.
If your buyer does not have a printer, then you can buy them a QR code through pirate ship and send through eBay messages https://support.pirateship.com/en/articles/13706688-how-can-i-create-paperless-labels-with-qr-codes