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first negative feedback buyer was fully refunded and messaged me she would remove it but never did
I can't believe that I am so upset about the first negative but I am! I have been a seller here for over 18 years and have always been trust worthy and bent over backwards to resolve issues. I received a negative from a buyer who said that the linen crop pants I sent her must have shrunk because the didn't fit. I refunded her in full and told her to donate them to someone who might need them. She said she would but didn't know how. I sent her a feedback revision request through eBay and then an additional message asking her to please revise her feedback Her message to me was: "Hi Cathy! Thank you for refunding me, really appreciate it! I’ll definitely revise my feedback gotta figure out how to do that! I’ve never had a bad experience shopping on eBay. This is a first for me. I’ll let you know take care " The window for revising feedback is now closed as she did not respond. I tried in vain to get eBay to review this and got a generic AI response. I wanted to talk to a customer service rep but all I got was a link to an email and got another automatic message. Is there any way of talking to an actual customer service rep? Does anyone have any suggestions for me? Since this negative, I have not listed anything more turning to poshmark or mercari instead. Thank you
