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first negative feedback
One man’s “Junk†is another man’s collectable. In my product description I wrote the following statement: This item has not been tested. And later: SHOULD BE CONSIDERED NOT TESTED AND NOT FUCTIONING UNLESS OTHERWISE STATED.
This buyer was dissatisfied because this ancient soldering iron was not tested and did not work. Even with the information provided to suggest that it was not likely to function as anything other than a display piece, I refunded the entire amount and let the buyer keep the item to see if he could restore it. A week and a half later he gives me my first negative feedback in 25 years, saying: "Item was junk, I did get my money back"
eBay does not consider this a case for removing the feedback? What doers the community think?
ahurlburt
OP1 year agoClarifying the use of the term "used" helps me understand why someone might expect the item to work even with notes of "not tested" and "non-functioning" added later... Thanks for that info.
But I am still disappointed that the buyer would feel the need to "negate" the feedback even after the refund and the gift made the interaction a win for the buyer. I am not in this to cheat or steal but to help get things I collected disbursed to people who may enjoy them in the future...instead of the easy "landfill" solution.
an-57470
·1 year agoI do think the feedback is unfortunate and unkind after fully refunding and “gifting†the item, but “used†means working.
I used to collect chess computers. Any “untested,†or “I don’t know if it’s working,†or any other similar wording, was a serious red flag to me.
rock.star
·1 year agoYou listed the iron as used which on eBay means that is pre-owned but works as it should!
Writing untested in th description doesn't change that .