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First item customer received broken
How handle a customer received item but was broken in 3 pieces what do I need to do?
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Discussions in this board are limited to the original poster and Community Mentors
How handle a customer received item but was broken in 3 pieces what do I need to do?
golfingaddict
Mentor2 years agoYou should refund the buyer. Have they sent photos? Have they opened a case against you?
If they open a case, you can refund the buyer and pay for a label to have the item returned to you. If you do not want it back, you can just refund them.
How did you ship? It's quite possible that you have insurance. For example, if you shipped by the post office Ground advantage or priority mail you may be able to file an insurance claim online.